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Delete Account — Utas

Last updated: October 27, 2026

This page explains how to delete your Utas account and what data is removed.

At Utas, we are committed to giving you control over your data. This page explains how you can delete your account and what happens to your data.

1How to Delete Your Account in the App

  1. Open the Utas app and sign in with the account you want to delete.
  2. Go to the Settings page.
  3. Tap Delete Account (Hapus Akun).
  4. Type HAPUS in the confirmation dialog, then tap Delete account.

After you confirm, your account is scheduled for deletion and permanently deleted after a 7-day grace period. During those 7 days the app shows a countdown and you can cancel the deletion at any time. After 7 days, deletion is automatic, permanent, and cannot be undone. The Firebase Authentication account is removed last, only after all other data has been cleared.

2What Gets Deleted

When you delete your account, the following data will be permanently removed:

  • Login account and profile: Your Firebase Authentication account and profile: display name, @username, photo, bio, gender, date of birth, email, settings, and premium status
  • Posts: All your posts (utas) and comments, including anonymous ones
  • Your activity on other posts: Your reposts (they disappear from feeds), your likes, and your saved posts
  • Follows: Your followers, the accounts you follow, and pending follow requests in both directions
  • Contact lists: Your contact list, including other users' contact rows that point to your account
  • Block lists: Your block and blocked-by lists
  • Notifications: Your in-app notifications and push-notification tokens
  • Anonymous chats: Your anonymous chat inboxes
  • Search and cache: Your entry in account search and server-side cache data (feeds, online status, premium cache)
  • Other: Presence markers (e.g. typing indicators) and legacy purchase tokens

3What Is Kept

For legal, safety, and user experience reasons, some data may remain stored:

  • Chat rooms and messages: Chat rooms and message history are kept for your chat partner — messages already delivered cannot be removed from their side, so their conversation history stays intact.
  • Uploaded media files: Photos, videos, and voice messages you uploaded are no longer shown in the app after your posts are deleted, but the files may remain in our media storage, and media sent in chats stays in your partner's chat history.
  • Usage statistics: Daily/monthly active-user counts are kept for up to about 13 months.
  • Safety/report records: Safety/report records (reports) and the ban list (banned_users) if the account was involved in a violation, for moderation and safety purposes.

4Can No Longer Sign In?

If you can no longer access your account (e.g. lost login access) but want it and its data deleted, email us from the address associated with the account. We will verify ownership and process the deletion.

  • Email: olankun1204@gmail.com
  • Subject: Permintaan Hapus Akun Utas — include your Utas user ID or registered email

5Your Rights

In accordance with applicable data protection regulations (including GDPR, CCPA, and Indonesia's PDP Law), you have the right to:

  • Request deletion of all personal data we have about you
  • Request permanent deletion of your account
  • Withdraw consent for data processing at any time
  • Obtain confirmation of whether we process your data
We respect your right to control your data. If you decide to delete your account, we will process your request as quickly as possible and ensure your data is safely deleted.
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